Start by defining the minimum useful reply
A fast reply does not need to answer everything. It needs to acknowledge the enquiry, collect the date and postcode, and explain the next step.
Use routing rules
Separate urgent same-week enquiries, high-value wedding or corporate jobs, and out-of-area requests so the team knows what to handle first.
Automate the repeatable parts
Templates, text-back, form capture and quote reminders reduce the time spent asking the same questions by hand.