HOSTED AUTOMATIONS

Service terms & data protection

Version 29 October 2026. Read these alongside our terms of sale and privacy policy.

Your hosted workspace

Each purchase provides the selected standard ZapBooked workflow for one business workspace, subject to service availability and infrastructure capacity. The Complete package includes enquiries, questionnaires, terms acknowledgement and booking tracking. Prices are one-time GBP payments. There is no recurring automation subscription. Third-party payment processing, deposits, custom integrations, legal drafting and specialist electronic signatures are excluded.

Setup and activation

Payment must be verified before access is granted. Enter your business name, notification email and timezone. Questionnaires require questions, and terms acknowledgements require your own approved terms. Eligible workflows activate automatically when you save complete settings. You can pause forms. Refunds or disputes suspend the affected entitlement; existing records remain accessible to your account.

Customer data and your responsibilities

Your business determines why and how client form and booking information is used. You are responsible for having an appropriate lawful basis, informing clients of your use of their information, keeping your account secure, and entering accurate notification recipients. Do not collect special category data, card details, identity documents or passwords through these forms. A terms acknowledgement records the displayed text and time; it does not verify a signatory’s identity.

ZapBooked processes client responses, bookings and notification addresses to provide the service on your instructions. We use Neon for database and authentication, Vercel for hosting, Resend for transactional email and Stripe for platform payments. The database is hosted in London; other providers may process data internationally under their applicable safeguards. Customer forms and dashboards exclude the site’s marketing analytics.

Retention, export and deletion

Select 30, 90, 365 or 730 days in Business settings. Automated retention removes old responses, their completed notification records, and finished or cancelled bookings after the selected period. Active bookings and pending notifications are retained until resolved. Export workspace data from Account, or delete individual customer responses and bookings from your dashboard. Payment and security records may be retained for applicable accounting, fraud prevention and legal obligations.

Notifications and support

We queue notifications and retry temporary delivery failures. Email delivery also depends on the recipient’s mail provider. Review delivery status in the dashboard. For service faults, statutory refund rights, data rights or account closure, contact hello@zapbooked.co.uk. We will investigate and correct service faults; statutory rights remain unaffected.