Responsible customer communication rules

Acceptable Use Policy

Acceptable use policy for automated customer communications through ZapBooked.

Permitted use

ZapBooked should be used for legitimate inbound enquiries, booking operations, customer follow-up and opted-in or otherwise lawful communications.

Prohibited use

The service must not be used for unlawful spam, misleading claims, harassment, sensitive targeting, purchased cold lists or messages that ignore opt-outs.

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